Order Status

Depending on your location, your order will take different times to be finished. Remember, our shoes are handmade. The process includes, but is not limited to: buying the shoe, painting it, dry coating it and then shipping it. ALL orders include a tracking number as well as insurance. Once your order has been shipped, the tracking number will be provided to you via email.

Our shoes take 1-2 weeks to be finished. If you have a special order, this can range from 2-3 weeks instead. If your shoes do not finish in the expected time, you may be eligible for a refund.

To understand shipping times, please check our shipping policy.

If you have any more questions, email our customer service customersupport@slatscustoms.com.